10 Best Business Phone Services in 2023 

In today’s connected world, having a reliable phone service for your business is more important than ever. It can often be the difference between a customer successfully reaching you and a lost business opportunity. 

The landscape of phone services has a world of options that offer much more than just a dial tone. In 2023, there are several good small business phone services available.

This article will help you navigate the many virtual business phone system providers, deciding on the top contenders that stand out for their features, cost-effectiveness, user-friendliness, customer service, and ability to handle high call volume. These phone service options can be fantastic whether you’re working solo, running a small team, or expanding your company. 


RingCentral is one of the best options for phone service plans for businesses in 2023. They are a leading provider of global enterprise cloud communications, collaboration, and contact center services. They are known for their comprehensive and flexible service offerings, catering to a wide range of businesses, from smaller to midsize companies. 

What makes them stand out is their integrated voice, video, team messaging, and collaboration platforms. They offer all-in-one easy-to-use solutions to dramatically simplify your business operations and increase productivity. RingCentral can provide your team with the ability to work anywhere, a particularly vital feature in today’s increasingly remote and flexible work environments.

They also offer tiered pricing plans that cater to different business sizes and needs. Each includes a range of features, allowing businesses to choose the plan that best fits their specific requirements and budget. 


Nextiva is a well-known option for businesses looking for a phone service plan. They offer a robust suite of communication and customer management solutions tailored to meet the needs of businesses of all sizes. 

The company hopes to make a name for itself with its exceptional Voice Over Internet Protocol Services. It continues to expand its offerings to include a broader range of communication solutions. 

The platform integrates voice, video, and email communications, along with CRM tools and an easy-to-use system. This unique unified approach helps streamline operations, improve your team’s collaboration, and more.

You can rely on Nextiva’s services for their reliability and high-quality audio, both of which are essential for maintaining clear and effective communication with customers and your team. 


Ooma is another fantastic option for businesses in 2023. They are a leading company for business phone services and have earned a strong reputation for their reliable, high quality, and affordable phone services.

One of their best features is the software’s ease of use and simplicity. It is easy to set up and manage, making it a smart choice for small businesses without a dedicated IT team. The platform is designed to seamlessly integrate with your existing business operations while providing a user-friendly online portal. 

As far as pricing, Ooma is very straightforward about what they offer and how much it costs. Their transparent pricing model means there are no hidden fees, something else that’s great for small businesses. 


The globally recognized company Vonage is a consistently great option for businesses. The company is known for the affordability of its products and the mini Advanced features they come with. 

Vonage offers a unified communications platform that is critical in the hyper-connected world of 2023. With Vonage, you can collaborate with your team and contact centers in a single cloud-based system. This kind of integration helps to streamline communication and boost overall productivity.

Another great strength of this phone service is its adaptability. These services are all cloud-based and can get accessed from any device anywhere at any time. It provides your business with the degree of flexibility that is becoming increasingly important with a growing remote workforce. 

Vonage also offers a range of plans catering to different business needs and budgets.


Zoom is a well-known communication platform that has become a household name, particularly for its video conferencing capabilities. It also offers Zoom Phone, a cloud-based virtual business phone system designed for modern businesses, including small to medium size companies. 

You can use it along with the rest of Zoom’s suite of services, creating a platform that allows businesses to switch between voice calls and video conferencing effortlessly.

Zoom is well-loved for the program’s ease of use which follows the Simplicity of the original video conferencing platform. It’s intuitive and user-friendly, which may be a deal-breaker for you and your company when choosing a business phone service. 


Dialpad is another leading cloud-based virtual business phone system provider that aims to modernize business communication. They focus on artificial intelligence and natural language processing, offering Innovative and adopted solutions. It is perfect for small businesses seeking more from their communication systems. 

Dialpad offers voice intelligence, using artificial intelligence to deliver real-time transcriptions, sentiment analysis, scripts, and coaching during calls. That provides businesses with valuable insights that make Communications more efficient. 

In addition to its cutting-edge voice technology, it also offers the same unified communications platform that the other phone services on this list do. It is also easily integrated with G Suite, Salesforce, and more. 

GoTo Connect 

Another fantastic option for businesses in 2023 is GoTo Connect. It provides a communications experience that is ideal for companies of all sizes. It seamlessly integrates voice, video, and chat services, simplifying internal and external communications. This software makes it easy for teams to collaborate and for businesses to connect with their customers effortlessly. 

Some features they offer include voicemail to email, custom hold music, call routing, and more. Plus, they also provide video conferencing and screen-sharing capabilities. That allows you to host virtual meetings or webinars within the same platform. 

When it comes to pricing, this company offers straightforward and competitive plans based on the number of users. That makes it accessible for different-sized businesses.


Grasshopper is a dependable virtual business phone system provider designed specifically for small businesses. It offers several great features that enable small companies to project a professional image while managing communications effectively. 

Grasshopper is the system that many small businesses use to improve their customer service without needing the extensive resources that traditional phone system demands.

It is well regarded for its simplicity and ease of use as well. Since it was designed with small businesses in mind, it’s very user-friendly and quick to set up, requiring little to no technical expertise. 

While Grasshopper doesn’t have all of the features that some of these larger companies do, it does offer extended hours of phone support and an online help center to assist users.

Kinetic Business by Windstream  

Kinetic Business by Windstream is another leading advanced network communications and technology solutions provider. They feature voice-over-internet protocols and services that can get tailored to businesses of all sizes.

Their quality and reliability prove why companies love their services. At the center of their program is a cloud-based communications platform that merges chat, video, and phone services, facilitating the type of collaboration that all businesses need. 

One of the main advantages of using this company is its strong commitment to reliability. Their services are built on a secure and reliable fiber-backed network, ensuring that businesses experience high-quality calls and minimal. 

Plus, as a cloud-based software, it allows for remote accessibility, a crucial feature in today’s environment. Windstream also has a dedicated customer support team. 


8×8 is a provider of VoIP virtual business phone system services known around the world. It’s well-regarded as one of the best international programs on the market. The company’s offerings are user-friendly, feature-rich, and flexible. They can cater to the smallest and the largest businesses. Their integrated systems streamline business communication and help make team collaboration more efficient.

One of its best features is its compatibility with various devices. Users can access the system from a desk phone, computer, or mobile device. That allows for an increased degree of flexibility to work anywhere. 

8×8 also integrates with several popular business tools and CRM systems like Google Workspace and Microsoft 365. These integrations are critical for productivity and help businesses of all sizes streamline their workflows and communicate directly from their preferred apps.

They also emphasize providing reliable customer support with 24/7 phone help for all customers, regardless of their plan.

Wrapping Up

In 2023, there are some truly impressive offerings for small business phone services, each providing a unique set of features tailored to suit different business needs. From integrated communication platforms to ai-driven solutions, there is a provider to fit every business requirement. 

Ease of use and accessibility are key factors that most of these providers have taken into account. Many offer cloud-based solutions that allow businesses to work from anywhere, all of which are user-friendly, making it easy for companies to incorporate them into existing operations.

Choosing the best phone service ultimately depends on your specific business needs, the number of people in your company, and your budget. However, the providers in this article are among the top business phone service providers in 2023, and likely, one of these will suit your needs.