In the world of transportation and logistics, certain leaders stand out for their ability to transform challenges into opportunities. One such figure is Claude Edward Elkins Jr, whose career path — from serving in the U.S. Marine Corps to becoming Executive Vice President and Chief Commercial Officer (CCO) at Norfolk Southern — offers invaluable insights into leadership, resilience, and strategic foresight.
Through his decades-long career, Claude Edward Elkins Jr has not only shaped the railroad industry but has also left a lasting imprint on the communities he has served. This article dives deep into his early life, education, career milestones, leadership philosophy, board roles, and legacy.
Early Life & Military Foundation of Claude Edward Elkins Jr
Growing up in Southwest Virginia, Claude Edward Elkins Jr was raised with values of discipline, integrity, and hard work — qualities that would define his personal and professional life.
Service in the United States Marine Corps
Before entering the corporate world, Elkins served in the United States Marine Corps, where he developed key leadership traits such as resilience, accountability, and adaptability. These skills became a cornerstone of his career in the railroad industry, enabling him to approach business challenges with a tactical and results-oriented mindset.
Education That Shaped His Vision
Education was another building block in his journey. Claude Edward Elkins Jr pursued higher education to sharpen his leadership and strategic thinking.
- Bachelor of Arts in English – University of Virginia’s College at Wise
- MBA in Port & Maritime Economics – Old Dominion University
This academic background gave him both the communication skills of a liberal arts degree and the analytical expertise of a business-focused MBA. It uniquely positioned him to bridge operational knowledge with corporate strategy.
Career Progression in the Railroad Industry
From the Ground Up
Claude Edward Elkins Jr began his career at Norfolk Southern in 1988, starting as a road brakeman. His early work on the front lines — also serving as a conductor, locomotive engineer, and relief yardmaster — gave him hands-on experience and a deep understanding of day-to-day operations.
Transition to Marketing and Leadership
After mastering operations, Elkins transitioned to Intermodal Marketing, where he spent nearly two decades. In this role, he contributed to expanding Norfolk Southern’s market presence, improving logistics, and cultivating long-term customer relationships.
Climbing the Executive Ladder
- 2016: Appointed Group Vice President of Chemicals Marketing.
- 2018: Advanced to Vice President of Industrial Products, overseeing a critical segment of the business.
- 2021–Present: Promoted to Executive Vice President & Chief Commercial Officer (CCO).
As CCO, Elkins is responsible for major revenue-driving segments including Intermodal, Automotive, Industrial Products, Real Estate, Field Sales, and Customer Logistics.
Strategic Leadership & Industry Influence
Driving Commercial Transformation
In his executive role, Claude Edward Elkins Jr spearheaded initiatives that modernized Norfolk Southern’s commercial operations. His leadership has emphasized:
- Customer-centric logistics
- Revenue optimization through innovation
- Strengthening of intermodal services
- Expansion of automotive and industrial market share
These efforts have enhanced Norfolk Southern’s ability to compete in an increasingly dynamic global supply chain.
Balancing Operations and Strategy
Elkins’ leadership stands out because of his ability to integrate operational insight with executive vision. Having once worked in the trenches, he possesses a rare credibility that resonates with employees across all levels.
Community Engagement & Board Memberships
Beyond corporate leadership, Claude Edward Elkins Jr plays an active role in civic and business communities. His board service includes:
- Vice Chair – Georgia Chamber of Commerce
- Board Member – East Lake Foundation
- Board Member – National Association of Manufacturers (NAM)
- Board Member – TTX Company
- Member – Georgia State University Marketing RoundTable
- Member – The Conference Board’s Council for CMOs
Through these roles, he supports workforce development, economic growth, and industry innovation, further expanding his influence beyond the railroad sector.
FAQs About Claude Edward Elkins Jr
Who is Claude Edward Elkins Jr?
He is the Executive Vice President and Chief Commercial Officer at Norfolk Southern, one of the leading transportation companies in the United States.
What are his educational qualifications?
He holds a BA in English from UVA at Wise and an MBA in Port & Maritime Economics from Old Dominion University.
What is his legacy in the railroad industry?
Elkins is credited with modernizing Norfolk Southern’s commercial operations and strengthening customer-focused strategies.
What boards does he serve on?
He serves on multiple influential boards, including the Georgia Chamber of Commerce, East Lake Foundation, NAM, TTX, and more.
Career Timeline at a Glance
| Year/Period | Role/Progression |
|---|---|
| 1988 | Road Brakeman at Norfolk Southern |
| – | Conductor, Locomotive Engineer, Yardmaster |
| 1990s–2010s | Intermodal Marketing (20 years) |
| 2016 | Group VP, Chemicals Marketing |
| 2018 | VP, Industrial Products |
| 2021–Present | EVP & Chief Commercial Officer (CCO) |
Legacy & Lasting Influence
The story of Claude Edward Elkins Jr demonstrates how discipline, education, and perseverance can propel a leader from the front lines of railroad operations to the C-suite of a Fortune 500 company.
- For aspiring leaders: His career shows the value of starting from the ground up.
- For businesses: His strategic leadership highlights the importance of blending operational knowledge with executive vision.
- For communities: His board service reflects a commitment to giving back and fostering long-term growth.
Conclusion
In conclusion, Claude Edward Elkins Jr is far more than a corporate executive — he is a leader who embodies resilience, strategy, and service. His journey from a Marine Corps serviceman to EVP & CCO of Norfolk Southern illustrates how commitment to excellence can shape not only a career but also an industry.
His legacy is not just in the profits and performance metrics, but also in the people and communities his leadership has influenced. Claude Edward Elkins Jr’s story continues to inspire the next generation of leaders in both business and public service.
